Terms and Conditions

RELAX IT’S DONE 2019 LIMITED TERMS & CONDITIONS

BOOKING

When you make a booking, you guarantee that you have the authority to accept on behalf of yourself and your party the terms of these booking conditions.

  • Guest(s) making a booking must be over 25 years of age.
  • A deposit of 25% of the total accommodation cost is required to confirm a booking.
  • Final payment is due 30 days prior to arrival.
  • A security bond of NZ$1,000 will be added to the total booking price and taken with final payment.
  • All prices stated are in New Zealand dollars (NZD) and include a 15% Goods and Service Tax (GST).
  • We accept Visa and MasterCard with 3% transaction fees, alternatively you can pay via bank transfer.

OCCUPANCY

The number of adults and children to occupy the property must be stated at the time of booking and must not exceed the allowed number of guests stated in the property description.

Please note that some properties are best suited for adults. If specified in the property description children under 13 years old require the Owner’s approval prior to booking.

USE OF THE PROPERTY

The property is a residential dwelling and is to be used strictly for residential purposes by the guest(s) and the number of occupants nominated at the time of booking. The use of the property for a function, party, or any other form of event is strictly prohibited. Prior approval may be given at selected properties suitable for events, a fee may apply.

Please be mindful that the property is located in a residential area and be courteous to your neighbours. Quiet hours are to be observed between 10pm and 7am.

Use of extra facilities at the property including, but not limited to, sporting equipment, bicycles, spas and swimming pools, is entirely at your own risk at all times.

A standard exit clean is included in your booking; however, you are expected to leave the property in a satisfactory state.

SECURITY BOND

Relax it’s Done 2019 Ltd requires a security bond of $1,000 per booking, per property.

This bond is payable with the final balance 30 days prior to arrival and is held in trust until after the guests have vacated the property and a full inspection has been completed.

The security bond is refunded to the guest by way of the credit card used for payment less any costs, which include but are not limited to:

  • Excessively littered and/or dirty conditions at departure that result in extended housekeeping hours.
  • Loss of keys, missing items, carpet cleaning, repair of damages to the property and chattels or excessive rubbish removal.

CANCELLATIONS

Unexpected events can impact your travel plans; we recommend that you purchase travel insurance.

  • Cancellations that occur within 30 days of arrival will incur the total accommodation cost.
  • Cancellations 31 days or more prior to arrival will incur a NZ$300 administration fee.
  • Changes or alterations to bookings can be made after our confirmation has been issued providing the request is received at least 31 days prior to arrival. All changes are subject to availability.

CHECK-IN & DEPARTURE

Check-in:           3.00pm onwards

Departure:       10.00am strictly

An early check-in or late departure can sometimes be accommodated depending on previous or arriving guests. This request must be made by prior arrangement and cannot be guaranteed.

Please note that on turnover days housekeeping does their best to get the property ready as quickly as possible, yet we do not want them to skimp on quality in favour of the quickness, so please be patient if you arrive to Queenstown prior to the 3.00pm check-in time.

SPA POOL

If the property has a spa pool that you would like to use during your stay there is a fee to have it professionally prepared and valeted prior to your arrival. Please refer to the listing for further information and cost.

HOUSEKEEPING

Bookings of 6 nights or more receive a complimentary housekeeping service during your stay. Additional services can be arranged prior to your arrival for an additional charge and are dependent on availability. Please enquire.

A standard exit clean is included in your booking; however, you are expected to leave the property in a satisfactory state. Please refer to the house compendium for detailed departure instructions.

SMOKING & DRUGS

Smoking and vaping is prohibited inside the property including garages and bathrooms. Please smoke outside, keeping doors and windows closed so smoke does not enter the house and dispose of cigarette butts appropriately.

If tobacco odour is noted on the departure inspection, the guest is liable for any additional professional cleaning, de-fumigation and painting costs if required.

The use of illegal substances or conduct of illegal activities at the property is strictly prohibited and will be reported to the Police and result in eviction.

PETS

Animals are not permitted on the property. If animals are found on the property, a penalty fee may be charged, plus any extra cleaning fees if required.

LOST PROPERTY

Return of lost property can be arranged at a cost of NZ$40 + the cost of postage.

PROPERTY AVAILABILITY / FORCE MAJEURE

Should a reserved property become unavailable, due to unanticipated conditions out of our control such as the sale of the property or force majeure – Relax it’s Done 2019 Ltd does not accept any liability for such an occurrence, financial or otherwise.

In the event of such a situation occurring, every effort will be made to find alternative comparable accommodation for the intended dates of stay or if no alternative is available we reserve the right to cancel the booking on behalf of the Owner. All unused rental fees and charges will be refunded. No further compensation will be offered.

Force majeure – These include, but are not limited to; adverse weather conditions, fire, flood, earthquake, transportation, war, riot, civil strife, endemics, industrial dispute, terrorist activity, natural or nuclear disaster or any other circumstances beyond our control.

PROPERTY CONDITION

Whilst the Owners strive to maintain all facilities and appliances are in full working order, in the event of any malfunction, we will do our best to rectify the problem as soon as possible. Please report all maintenance issues immediately; non-urgent issues will be rectified during business hours.

We cannot be held liable for loss of services such as electricity or water supplies, or any actions taken in the vicinity of your accommodation by any person(s) or authority over which we have no control.

Every reasonable effort has been made to describe the property offered as fully and as accurately as possible.  All bookings are made and accepted based on the descriptions contained in the website, or as varied by us and we do not accept any liability if the actual property does not meet your expectations.

HOUSE COMPENDIUM

Each property has a compendium containing important house specific information and operating instructions.

Guests should refer to this compendium prior to contacting Relax it’s Done.  If the issue is found to be user error rather than a fault with the property charges may apply.