Short-term Luxury Holiday Rentals

We provide complete management of your holiday home, from preparing and launching your property through to pricing, marketing, reservations, guest communication, payments, housekeeping coordination, property checks, maintenance, owner reporting and reviews.

We market properties across a combination of leading booking channels, including Airbnb, Booking.com and Vrbo, as well as through our own Relax it’s Done website and direct-booking network via curated travel agents.

Our rates are dynamic rather than fixed. We continually consider seasonality, local events, demand, occupancy, booking lead times, comparable properties and market conditions to optimise both nightly rates and occupancy.

Of course. It is your home. Owners can reserve dates for their own stays, subject to existing confirmed guest bookings. Owner bookings can be managed through our owner portal.

Owners have access to an online owner portal where you can view bookings, availability and owner statements.

Owner income is reconciled and paid monthly, accompanied by a detailed owner statement showing bookings, income and applicable expenses.

Protecting our owners' homes is extremely important to us. We have booking conditions in place, including a minimum booking age of 25, and we assess reservations carefully. Parties and events are not permitted unless specifically agreed in advance. We are also part of a network of accommodation providers who share information for any blacklisted guests.

Yes. We use security bond pre-authorisations where applicable to help protect our properties against guest damage or additional costs arising from a stay.

Our team will document the issue, communicate with the guest and coordinate repairs or replacement where required. Where appropriate, we will manage recovery through the guest's security bond or relevant booking channel process.

Our local Queenstown team manages guest communication and provides support throughout their stay. Guests are also provided with detailed property information covering arrival, appliances, heating and other important information about the home.

We coordinate professional housekeeping and linen services between guest stays and oversee presentation standards to ensure your home is ready for each arrival.

We coordinate maintenance with our trusted local contractors. If something requires urgent attention during a guest stay, our priority is protecting the property and resolving the issue quickly. Owners are kept informed, particularly where significant work or expenditure is required.

Visitor accommodation requirements can depend on the property's location, existing consent and intended use. We can discuss this with you during our initial property assessment and help identify what needs to be considered before your property is launched.

There is no one-size-fits-all answer. Revenue depends on location, views, number of bedrooms, amenities, presentation, seasonality, owner use and market demand. We can provide an indicative rental appraisal based on your individual property.

Yes. Presentation is critical in the luxury holiday-home market. Professional photography, thoughtful styling and a strong property description can make a significant difference to how a home performs online.

Yes. We can advise on everything from bedroom configurations and linen to kitchen equipment, guest amenities and practical operational requirements. Our experience means we know what guests expect from a premium Queenstown holiday home.

We're a locally owned, boutique Queenstown property management company. Our focus is not simply generating bookings; it's looking after your property, your guests and your investment. We deliberately provide a more personal, hands-on approach and know the homes we manage.