Property management in Queenstown
Founded in 2003, led by business partners, Sarah and Margaret who manage a deliberately small portfolio of Queenstown’s finest holiday homes — typically 3 to 6 bedrooms, centrally located, and finished to a standard that commands premium nightly rates.
A Personalised Approach.
We have a wealth of knowledge in property management, our region, and an experienced team working with us. We truly appreciate the trust you place in us in managing your most valuable asset; we value relationships first and foremost, testament to our many long-time owners and repeat guest stays. We promise to deliver an exceptional level of service and care for your luxury holiday home. Whether on a short-term rental or private use agreement, we pride ourselves in delivering complete peace of mind and assurance that your home is well cared for in your absence.
We look forward to welcoming you to our owner community.
Is your home right for us?
Three to six bedrooms
Central Queenstown, Queenstown Hill and surrounds
High-end finish and furnishing
Well suited to groups, families and multi-generational stays
Capable of commanding a premium nightly rate.
Is a standalone home rather than an apartment.
Working behind the scenery.
Relax it’s Done Property Management services are designed to give you confidence and assurance in the security and care of your holiday home, and we ensure our services are tailored to your requirements.
The team may take care of tasks such as scheduling bins to be cleared, excellent financial management of house bills, immediate house checks after an earthquake, maintenance and security checks, and stocking up the firewood ready for your arrival.
As a ‘one-stop shop’ the Relax it’s Done team welcomes the opportunity to make your life easier owning a holiday home.
We truly care. Our people, our team, our guests, our owners, are like family. We treat each property as if it were our own, taking care of every little thing with utmost care. We're all about the nitty-gritty details, making sure everything is just right for your stay.
Quality and our commitment to an exceptional customer experience is at the heart of everything we do. Every property we manage is meticulously maintained and thoughtfully presented. Rest assured, we've got you covered, so that all that’s left for you ‘to do’ is relax.
We're all about happy guests and satisfied owners, trust us. We take great care to make sure guests, holidays, homes and owners are matched up perfectly. We are overachievers; you can count on us to go the extra mile and are committed to building long lasting relationships, making your property shine and your hassle-free holiday dreams come true.
Delegate to the holiday home experts. Based in Queenstown, we are on hand to offer comprehensive management solutions for our owners, and dedicated guest support before, during and after their stay. We pride ourselves on being readily available to address any enquiry or concern promptly and efficiently.
We like to keep things simple, open, and transparent. Whether you're an owner or a guest, we make sure to keep you in the loop every step of the way. From your first inquiry to your post-stay follow-up, our communication is prompt, friendly and responsive – we are here to help.
What we offer
A personalised and professional management service, taking care of all home maintenance including vehicle and pool care.
Excellent financial management of house bills.
Regular security checks and property inspections.
Maintaining a boutique portfolio allows us to dedicate more time to each individual property, ensuring the best attention and care.
We are more than just a booking agency; we offer guests a personable concierge service to make their holiday unforgettable.
We offer a local on-call service for guests and are only a friendly phone call away, should they require any advice or have any issues.
No contracts are the same. We personalise our contract with owners on the level of involvement and services required.
Relax it’s Done offers full management services and short-term luxury holiday rentals.
Property Management
Frequently asked questions
We provide a hands-on, boutique property management service tailored to each home and owner. Depending on your requirements, we can coordinate regular property checks, maintenance, contractors, cleaning, gardening, spa and pool servicing, pre-arrival preparation and general property care.
Yes. Many of our owners live elsewhere in New Zealand or overseas and want the reassurance of having a trusted local team looking after their Queenstown property. We can regularly check your home and coordinate anything that needs attention.
Yes. We work with a trusted network of local tradespeople and service providers and can coordinate maintenance, repairs and servicing on your behalf. For larger or non-urgent expenditure, we will communicate with you before proceeding.
This depends on the level of management you choose and how your property is used. We can create a property care schedule specifically for your home, including regular checks and additional visits following severe weather or when required.
Absolutely. We can arrange for your home to be cleaned, heated and prepared before you arrive, as well as coordinate linen, groceries, spa preparation or other services by arrangement.
Yes. We can arrange cleaning, linen, rubbish removal and a post-departure property check, so you can simply lock the door and leave the rest to us.
Yes. If you would like to generate income from your home while you're not using it, our Short-Term Rental Management service can take care of the complete guest and rental process.
Our Queenstown-based team can assess the issue, arrange the appropriate contractor and keep you informed. Having a local property manager means there is someone nearby who knows your home and can respond when needed.
We specialise in high-quality Queenstown homes and offer a boutique service rather than managing a large volume of properties. We will meet with you, view your property and determine whether we're the right fit for each other.
Contact our team to arrange an initial conversation and property visit. We'll discuss how you use your home, what level of support you need and create a management solution around you.
Our Services
Short-term Luxury Holiday Rentals
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