PROPERTY MANAGEMENT
Are you looking to share your luxury home with other visitors to Queenstown for short-term stays while recouping some of the costs of home ownership when you're not using the property? But you don't want the hassle of dealing with guests' questions or reservations, cleaning or maintenance in between.
Relax it's Done offers a complete solution for owners. We are the luxury accommodation experts, and are proud to consistently deliver excellence for our owners and their properties.
So you can relax, because it's done.
This involves the comprehensive marketing of your luxury holiday home and management of all reservation enquiries and bookings.
We will work with you to mutually agree on the best pricing strategy for the current visitor market.
We provide personalised management of all guest enquiries, reservations, and even concierge services to ensure a seamless 5-star experience for all involved, and are the first choice for many repeat guests.
Finally, we will look after the cleaning and maintenance, we will manage your utility bills and rates, and can even organise renovations and everything else in between.
Comprehensive marketing strategies. We successfully promote our properties locally, nationally and internationally.
Property listings across all key booking channels, which include Airbnb, Booking.com, Expedia, VRBO, Bookabach, Stayz, Trip Advisor and many more, allowing us to reach guests worldwide.
Setting dynamics pricing through our Channel Manager; monitoring rates to meet seasonal demand and adjusting them to achieve higher returns and occupancy levels for our owners.
Management of all reservation enquiries and bookings.
Secure online payments for all reservations.
Monthly reports to property owners.
Regular contact with guests prior to their arrival.
Local knowledge and full concierge services.
Available 24 hours a day, 7 days a week to ensure guests and the home are well looked after during their stay.
Payment of all accounts and utility bills associated with the property, meaning you see only one bill at the end of each month.
Management of cleaning and servicing with premium hired linen and all supplies as required.
Manage weekly collection of refuse and recycling.
Regular checks of your letterbox or PO Box and forward post when required.
Undertake regular security checks and property inspections.
Assist with any vehicles you may wish to have at the property.
Undertake accurate inventories and bi-annual spring cleans.
Hire and supervise reliable contractors, including spa pool cleaning, gardening, chimney sweeping, spider spraying and more.
Turn heating and hot water on/off in preparation for bookings/owner visits.
Order, supply and stack firewood and kindling.
Maintaining the levels of diesel, LPG and other necessities.
Organise and supervise the refurbishment and fit out of your property if required.
Supervise decorating, furniture and chattel orders and deliveries if required.
