About us

About us

Relax it’s Done – Luxury Accommodation and boutique Property Management in Queenstown, New Zealand.

We are a small local team who are proud to manage a selection of beautiful holiday homes for our owners and guests. Relax it’s Done are here to make your Queenstown stay unforgettable. For guests, we provide short-term luxury accommodation in stunning locations; our houses are fully equipped with everything you need for a luxurious stay. For our owners, we provide a personalised service and bespoke management to suit your needs and to ensure when you stay in Queenstown this is your home away from home.


meet the team

Sarah McIlwrick | Director

As a born and bred “local,” Sarah has vast first-hand knowledge of the area. She has a long-standing and impressive history in the tourism & property industry over 16 years. 

Before taking ownership of Relax it’s Done she has previously worked at Millbrook Resort and most recently she was the Sales Manager of Shotover Jet.

Margaret Gibbs  |  Director

Margaret has over 10 years of experience in the holiday homes market. With a strong background in Property Management, marketing, tourism and hospitality it is a natural progression for Margaret to be a Director of Relax it’s Done. Margaret’s passion for Queenstown is infectious!

Margaret strives to go out of her way to make it happen, looking after your premium holiday rental. She prides herself in ensuring all guests have a wonderful stay in Queenstown.

Abi | Property Manager

Abi has over 10 years of experience in the tourism and hospitality industry in Queenstown. Originally born in the UK and grew up in Malta. Abi has excellent attention to detail and manages our properties and most importantly our cleaning team. 

Abi’s experience includes customer service at Coronet Peak ski field, managing a luxury lodge in Fiordland National Park and more.  The maintenance and care of your property is in capable hands and Abi is also responsible for delivering a high level of service to our in-house guests.

Justine | Property Manager 

Justine is a Queenstown local and has over 20 years of experience in Property Management. Justine has worked in her family business in Queenstown, offering nightly accommodation and guest experiences. 

When Justine is not taking care of luxury accommodation, she likes to keep very busy, spending any spare time with her family and 2 teenage children, friends and dogs. Justine’s favourite hobby is travelling, and she takes every opportunity to explore and experience new places when possible. 











Our cleaning team 

We purposely hire and train our staff, we do not sub-contract our cleaning services for our Property Owners.   

This means our highest standards are kept at all times. 

For our guests, this means entering an immaculate holiday home and for our Owners, this means security, peace of mind, and trusted service our cleaners provide.